Thank you for choosing our flower delivery services in Elmers End. These Terms and Conditions govern your use of our online flower delivery website and apply to all orders placed for delivery within Elmers End and the surrounding areas. By placing an order through our website, you agree to be bound by the following terms. Please read them carefully before placing your order.
In these Terms and Conditions, the following terms shall have the meanings set out below:
We aim to offer a straightforward, user-friendly online ordering process for flower delivery in Elmers End. Orders can be placed directly through our website by following these steps:
It is your responsibility to ensure that all information provided is accurate, including recipient details and delivery location.
All Products are subject to availability. While we strive to ensure that all flowers and arrangements displayed are in stock, seasonal availability and supply fluctuations may mean some items are occasionally unavailable. In such cases, we reserve the right to substitute components of a Product with similar items of equal or greater value while maintaining the look and feel of the original selection. We will make reasonable efforts to inform you of any major substitutions before preparing your order.
Full payment for your order must be made at the time of purchase using the payment methods specified on our website. We accept various UK-approved debit and credit cards as detailed at checkout. All stated prices include VAT (where applicable) and are shown in GBP (£). Your order will not be processed until your payment has been successfully received and confirmed.
If your payment fails or is declined, your order will not be accepted, and you will be notified accordingly. We do not store your payment card information on our website. Transactions are handled securely in accordance with UK e-commerce regulations.
We offer local delivery throughout Elmers End and its surrounding areas. Delivery costs, if applicable, will be clearly stated before checkout. Delivery is only available to addresses within our specified delivery zone. While we will make every effort to deliver your order on your chosen date and within any provided time window, we cannot guarantee exact delivery times due to unforeseen circumstances such as traffic, weather or other factors outside our control.
If the recipient is not present at the delivery address, we will follow your provided delivery instructions (e.g., leave with neighbour, safe place) where possible. If alternative arrangements cannot be made, we will, where practical, attempt to contact you to discuss the options.
If you wish to cancel or amend your flower delivery order, please notify us as soon as possible:
We reserve the right to refuse any order where necessary, such as in cases of incorrect or incomplete information, payment issues, suspected fraud, or where we are unable to fulfil the delivery due to unforeseen circumstances. If an order is refused after payment, a full refund will be processed promptly.
Your satisfaction with our flower delivery service in Elmers End is of utmost importance. If you are dissatisfied with any aspect of your order, please notify us within 24 hours of delivery. As flowers are perishable goods, we will handle complaints and requests for refunds or replacements on a case-by-case basis. Please provide photographs of any issues when contacting us. We may offer, at our discretion, a replacement, refund, or other appropriate remedy if the flowers do not meet our usual high standards or if there is an error with your order.
We respect your privacy and handle your personal information in compliance with UK data protection legislation. By placing an order, you consent to the collection and use of your information for order processing and delivery purposes. For further information on how we collect, store, and use your data, please refer to our Privacy Policy available on our website.
While we endeavour to provide safe, timely, and high-quality flower delivery throughout Elmers End and the surrounding areas, our liability to you is limited as follows:
We will not be held responsible for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, pandemics, or interruptions to supply chains.
All content on our website, including product images, text, and branding, is the intellectual property of the flower delivery business or our licensors. You may not copy, reproduce, or use any such content without our express written permission.
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or for any other reason. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms and Conditions regularly to ensure you are aware of any updates that may affect your order or use of our service.
These Terms and Conditions shall be governed by, and construed in accordance with, the laws of England and Wales. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all flower delivery orders placed to addresses within Elmers End and the surrounding areas as defined on our website. If you are unsure whether your location is included, please check our delivery information page or contact us for clarification before placing your order.
If you have any queries, concerns, or require further information regarding these Terms and Conditions or any aspect of your flower delivery order in Elmers End, please use the contact form available on our website. Our customer service team is here to assist you.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elmers End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elmers End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
